Our Return Policy
When it’s right, it’s right – and when it’s wrong, send it back! Let’s get your return or exchange started with a few simple ground rules:
- For merchandise returned within 60 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued at the original selling price.
- We’ll gladly accept unwashed and unaltered merchandise for return or exchange. All tags must be attached and items must be returned in original packaging. Defective items may still be accepted.
- Picnic Time merchandise purchased at independent department stores must be returned to the location where it was purchased. Please contact your retailer for their return/exchange policy.
- Final Sale Policy: all sale items are final sale and cannot be returned or exchanged.
Start your return or exchange here.
Got a shipping question?
We’ve got shipping answers
- Don’t worry, we’ll keep in touch! Once your order has shipped, you will receive a shipping confirmation email so you can keep tabs on your new favorite products.
- Ground shipping is always free inside the contiguous United States.
- FedEx Express Saver, 2 Day, standard overnight and priority overnight shipping are also available for your convenience.
- Located near Moorpark, CA? You get home town perks! Pick up your order for free at our office – but please call ahead at 805-529-7400 to schedule your pick up during office hours. Can’t wait to meet ya!
- International shipping is not available at this time. Lo siento. Je suis désolé. Es tut mir leid. Mi dispiace. Sinto muito. мне жаль. Maaf. Förlåt. etc…
- Please note that orders will ship within 24 to 48 hours. Our awesome warehouse team packages and ships your order as soon as humanly possible – that’s why we have such impressive delivery times. But because we start working on your order immediately, we are unable to make any changes or modifications to an order after it has been placed.
- Orders are shipped on business days only. It’s true – we take weekends off so we can enjoy our products (and families) too! Business days are Monday-Friday, excluding federal holidays within the United States.
- Orders are subject to verification and approval before shipping, especially those with custom enhancements, and in rare situations can take longer to process.
- We work hard every day to ensure all orders are delivered on time, however picnictime.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, global pandemics (too soon?), etc.
I need more help!
Need more information or still have burning questions? Shoot us an email or give us a ring at our SoCal headquarters: contact us.